Return Policy for Online Orders
At Mayfair Dresses, we understand the importance of ensuring your satisfaction with your online purchases. Therefore, we've established a flexible return policy to accommodate your needs.
For eligible items ordered online, we offer a 3-day return window. However, please note that items marked as final sales are non-returnable.
Additionally, certain orders may be designated as final sales at our discretion, such as orders containing multiple dresses or those from customers with a high return rate. Final sale items include sale dresses, shoes, accessories, and specially ordered dresses that are not stocked by our vendors. Please be aware that all store purchases are considered final sales.
When placing your order, you may be prompted to provide a "need date."
If this date falls within the 3-day return period, please ensure that you request a return before that date to initiate the return process.
We offer two options for returns on eligible online orders:
You can opt for online merchandise credit for the full amount of your purchase (applicable to regular-priced items). Alternatively, you can choose to receive a refund, subject to a restocking fee of 15% of the purchase price (applicable to regular-priced items).
To initiate a return, you must request it within 3 days of receiving your order or before the need date specified on your order, whichever comes first. Returns requested after the need date, even if within the 3-day window, will not be accepted.
Please note the following requirements for returns:
- Dresses must be shipped back to us via FedEx or UPS only; returns via postal service will not be accepted. Customers are responsible for return shipping charges.
- The dress must be returned in its original condition with all tags attached. Failure to do so may result in a restocking fee of up to 50% of the purchase price.
- International customers are responsible for any duties and taxes incurred during the return process.
We want to make sure that you have a smooth and hassle-free experience when returning items to us. Therefore, we aim to process refunds and online merchandise credits on the same day that the returned item is received.
Thank you for choosing Mayfair Dresses for your special occasion needs. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.